Copy that information as well and send both of these documents to us as attachments. Please wait until the window says Trace Complete.
Back at the prompt, type tracert 104.255.107.131 and press Enter.To copy the output, right-click anywhere in the window and select: Select All. After a few seconds the command prompt is going to show some statistics.In the command prompt, enter the following command: pathping -n 104.255.107.131.On a computer ( which needs to be connected to the router you are currently using), open the Windows menu, type "CMD" and press Enter.That may sound intimidating, but don't worry! Just follow these steps: If that's the case, we'll need you to try a PathPing and a TraceRoute to see if there is any interference. There may be some software blocking your connection to our servers. We do not have an additional workaround to bypass the error and you will have to use your first five NBA 2K accounts to play online. If you've created more than 5 accounts, then a security protocol is set in place that disallows server access to all NBA 2K accounts except for the first five accounts ever created on that specific console. The maximum number of NBA 2K accounts that can be created on a single console is 5. You may be encountering this error due to the exceeded amount of allowed NBA 2K accounts on your console. When you log in successfully, this is an automatic verification of your account via the log in.Enter your MyPLAYER account name AND password.Click "Sign In" at the top-right of the screen.The account email confirmation needs to be sent again. We've included them, as well as workarounds, below. The info above is the most common cause for this error message, but we've discovered a couple of others. Once the update is applied, you will automatically be brought to the main menu. After doing so, you will be met with a loading screen during which the update will apply. Generally, playing a couple of games in "Play Now" mode is enough to trigger the download. When your game is completed, NBA 2K19 should prompt the update message in the corner which requires backing out to the main menu. After that, you should be able to play without a problem. That said: Once the download is complete, you'll see a pop-up message asking you to return to the game's main menu so the update can go into effect. Exactly how long this takes varies, depending on the size of the download and the speed of your internet connection. If that's the case, you'll have to wait for the data to download to your console or PC. When that happens, it means you can't continue on to play until you've got the most recent update downloaded. If you're trying to play NBA 2K19 but are receiving a message with the error codes "EFEAB30C" or "4B538E50", a common reason for seeing these errors is because you don't have the latest data downloaded.
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