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It ends with converting your money to cryptocurrency and withdrawing it to the wallet of the impostor. What’s common across these scams, is an impostor claiming to be from a business, gaining access to your device, and setting up an account with a cryptocurrency exchange. This software can grant the impostor complete access to your device and will allow them to steal your sensitive information.

Don’t use a search engine to find the phone number. Navigate to the company’s legitimate website to find their phone number.Do not rely on the caller ID, phone numbers can be changed to display anything. With the account set up, they will withdraw your money from your bank to this new account. In one common scenario, the impostor will set up a cryptocurrency exchange account with your stolen information to have a destination for your stolen money. How they get the money from you can range from purchasing gift cards to obtaining cryptocurrency. With the impostor now having access to your device and bank account, they’ll attempt to withdraw your money. After which they will make it appear too much money was refunded to your bank account and often threaten you if you do not immediately comply with their demands. Once the impostors gain access, they will instruct you to sign into your online bank. Software such as Anydesk and Teamviewer allows impostors to take control of your device and access your sensitive information. Never give a third party access to your devices.

Claiming this is the only method to help resolve your issue of sending you the refund. They then convince you to install remote access software with programs such as AnyDesk or Teamviewer, in order to gain access to your device. In one common scenario the impostor claims to provide a refund to your account.

Their goal is to force you into making hasty decisions and to get you to comply with their instructions. The specifics of what is required will vary, however the impostor will always attempt to convince you that you will need to make a payment. They will claim that you have a refund for an item that was returned. In either case, you’ll be connected with an impostor from a business you would ordinarily trust like Apple, Amazon, Microsoft, etc. Other victims report using a search engine to find the company’s phone number in order to locate customer support. The scam often begins with an unsolicited phone call or email from someone impersonating an employee from a legitimate business. Once a transaction leaves your account, funds cannot be recovered.

Cryptocurrency transactions are irreversible.